Brand Vitality Meter

Drive Exceptional Customer Experiences and Effective Selling

Evaluate the Influence of Customer Satisfaction on Key Performance Indicators

Brand Vitality Meter enables your stores to merge customer feedback data collected from HappyOrNot® Smiley Touch™, Smiley Terminals™ or Smiley Digital™ devices with Sensormatic Solutions’ metrics, empowering them to gather valuable insights on key performance indicators. This holistic approach allows your stores to comprehend the impact of customer satisfaction scores on crucial metrics such as sales, conversion rate and average transaction size. Through this comprehensive understanding, managers can make informed decisions that optimise business operations and enhance overall performance.

female shopper providing feedback at a happyornot kiosk tablet in a retail store

Other Benefits

SHOPPER SENTIMENT

Know what shoppers think of your brand and store experience

Customer Experience

Elevate the customer experience through improved alignment of labour to traffic

Store Performance

Understand how customer satisfaction impacts store performance

Explore Our Other Solutions

fashionable man and woman shoppers in high-end retail jewelry store to purchase a pendant assisted by woman store associate

Employee exclusion

busy retail apparel store with sweaters on a rack in the foreground and several queues of shopper at register in background

Retail Occupancy

interior of multi-level shopping mall with many retail shoppers and a large hanging sculpture of interlocking rings

People counting

data chart with unlabeled vertical bars and horizontal trend line

Contact us to learn more about Shopper Insights

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